Why does it take so long before my payment is processed?
During brand shopping week, we’re processing a high amount of payments at the same time. It might take a little bit longer than usual before your payment is processed.
This doesn’t mean that your order has failed, and you don’t need to place it again. We’re processing your payment as fast as we can and you can rest assured that you will get the items at the (discounted) price they were bought.
If you got an error message on our website, please check your order status. Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding. For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.
During big sales such as brand shopping week, we're processing a large amount of payments at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.
You don't need to do anything. Duplicate payments will be automatically refunded. This may take about 3-20 working days, depending on the payment method you used.
If you haven’t received your order, please try the below methods to solve the problem:
Method 1. You can track your order with the tracking number given by the seller:
Go to My Orders > Locate the order > and Click Track Order.
If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click Contact Seller on order list page.
Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a dispute. Make sure you do this before your Buyer Protection has ended to open a dispute.
If you receive an item after the system has processed your refund, please contact the seller to resolve the issue. To contact the seller, click Contact Seller to send them a message.
On our website (PC) you can use the following payment methods:
Visa, MasterCard, Maestro, American Express, 2checkout, Paypal, Bank transfer, Cash Payment .
All product prices and shipping costs are quoted in US Dollars (US $).
When you pay by credit card, your transaction automatically gets converted in US Dollars.
If you living IN Korea, you can by Cash or Bank transfer.
If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.